Privacy Policy

This Privacy Policy describes how Villa Nuova General Trading and Contracting Co. ("we", "us", or "Naseej") collects, uses, and protects personal information from users ("you" or "Users") of the website www.naseejkw.com (the "Site").

By accessing or using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

 

1. Information We Collect

a. Personal Identification Information

We may collect personal information when you:

• Place an order
• Fill out a form
• Contact customer service
• Subscribe to our mailing list

Information may include: name, email, phone number, billing/shipping address, and payment details.

You may choose to visit the Site anonymously, but some features may be limited.

b. Non-Personal Information

We may collect technical data such as:

• Browser type
• Device information
• Operating system
• Internet service provider
• Referral links

c. Cookies

We use cookies to improve your browsing experience. You can control cookie preferences in your browser settings, but disabling cookies may affect some Site features.

 

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Respond to customer service requests
• Improve the Site and services
• Personalize the user experience
• Send transaction-related emails
• Send optional newsletters or promotions (only if opted-in)
• Administer promotions or surveys

 

3. How We Protect Your Information

We implement technical and organizational security measures to protect your data against unauthorized access, loss, alteration, or misuse.

 

4. Sharing Your Information

We do not sell, trade, or rent your personal information.

We may share limited data with:

• Service providers helping us operate the Site (e.g., payment gateways, logistics, email services)
• Authorities if required by law or to protect our rights
• Partners for analytics or marketing, in anonymized or aggregate form only

 

5. Newsletters and Communications

If you opt in to receive emails, we may send:

• Order updates
• New product announcements
• Company news or promotions

You can unsubscribe at any time using the link in any email or by contacting us.

 

6. Third-Party Links

The Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Use of external links is at your own risk.

 

7. Children's Privacy

We do not knowingly collect personal data from children under the age of 13. If you believe we have collected such data, please contact us immediately.

 

8. Your Rights

You may contact us to:

• Access or correct your personal data
• Delete your account
• Withdraw consent (for marketing or cookies)

We will act on such requests in accordance with applicable laws.

 

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When updated, a notice will be posted on the Site. Continued use of the Site constitutes acceptance of the updated terms.

 

10. Legal Entity

This website is operated by Villa Nuova General Trading and Contracting Co., the registered entity behind the Naseej brand.

 

11. Language Clause

In the event of any inconsistency between the Arabic and English versions of this policy, the Arabic version shall prevail.

 

12. Contact Us

For any questions or requests related to this Privacy Policy, please contact us:

• Email: [email protected]